Orders and payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay and Google Pay on supported devices. Payments are processed securely, and we never see or store your full card number.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Email us with your order number as soon as possible.
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders and check out faster next time.
Shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Standard shipping is free on orders of $49 or more. Orders under $49 have a flat $5.99 shipping fee.
How long will my order take?
Orders ship within 1–3 business days, and delivery usually takes 5–10 business days after that. See our Shipping Policy for details.
How do I track my order?
We email you a tracking number when your order ships. You can also check order status in My Account.
Returns
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Refund & Returns Policy.
My item arrived damaged. What should I do?
Email us within 7 days of delivery with your order number and photos. We’ll send a replacement or issue a full refund.
Products
Are your products safe for my pet?
We choose products with pet-friendly materials and stable designs. Always supervise your pet with a new product and check it regularly for wear.
How do I clean my pet’s bed?
Most of our beds have removable covers that can be machine washed on a gentle cycle. Check the product page for care details.
Still have a question?
Visit our Contact Us page. We’re happy to help.