Last updated: October 20, 2026
This Privacy Policy explains how Balcony Brands LLC (“Balcony Pets”, “we”, “us”) collects, uses and shares information when you visit balconybrands.com (the “Site”) or make a purchase.
Information we collect
- Information you give us: your name, email address, shipping and billing address, phone number, and any messages you send us.
- Order information: the products you buy, order totals, and shipping details.
- Payment information: payments are processed by our payment providers (such as WooPayments and Stripe). We do not store your full card number on our servers.
- Account information: if you create an account, your login details and order history.
- Device and usage information: IP address, browser type, pages viewed, and similar data collected automatically through cookies and similar technologies.
How we use your information
- To process and deliver your orders, including payment, shipping and returns
- To communicate with you about your orders and respond to your questions
- To prevent fraud and keep the Site secure
- To improve our products, Site and customer service
- To send marketing emails, only if you have opted in. You can unsubscribe at any time.
- To comply with legal obligations
How we share information
We do not sell your personal information. We share it only as needed to run our store:
- Payment processors to process payments and prevent fraud
- Shipping carriers and fulfillment partners to deliver your order
- Service providers that host the Site, send emails, or provide analytics and advertising measurement (for example, Google)
- Legal reasons: when required by law, or to protect our rights, customers or others
Cookies
We use cookies to keep your cart working, remember your preferences, keep you signed in, and understand how the Site is used. You can control cookies in your browser settings. Blocking some cookies may stop the cart and checkout from working properly.
Data retention
We keep order and account information for as long as needed to fulfill orders, provide support, and meet tax, accounting and legal requirements. When it is no longer needed, we delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as targeted advertising. To make a request, email us at [email protected]. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.
Security
We use reasonable technical and organizational measures, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is completely secure.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
Balcony Brands LLC
Mailing address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: [email protected]